No-code product tours for healthcare apps
Help clinicians, care teams, and patients learn your web app inside the workflow, not in a training session. Build guided tours without engineering time and without sending patient data to Hopscotch.
What training and operations leaders say on G2
"Instead of boring slide decks, our employees learn by doing. The tours take them through real workflows so they gain confidence while completing tasks."
Christine S., Learning & Development Manager, mid-market company
"This has drastically cut our training time and reduced the number of support tickets from confused operators."
Harper L., Chief Maintenance Officer, mid-market manufacturer
Loved by hundreds of SaaS teams
Why onboarding is harder in healthcare software
Healthcare users have the least time to learn new software and the highest cost when they get it wrong.
Clinicians learn between patients. Training sessions compete with patient care, so guidance has to live inside the workflow.
One product, many roles. Physicians, nurses, front-desk staff, billing teams, and patients each need a different path.
Mistakes are expensive. A missed field in scheduling, intake, or billing turns into rework, claim denials, or a support call.
Patient data is regulated. Under HIPAA, every vendor that touches protected health information (PHI) adds review and risk.
Hopscotch targets tours with the attributes you choose, like role, location type, or plan. It doesn't need names, records, or any PHI to work. Review our security and privacy practices.
Role-based guidance for every user
Show a scheduling walkthrough to front-desk staff, a charting tip to clinicians, and a portal tour to patients, all in the same app. Target by role, page, or any event you send. See how teams use one-to-one onboarding.
Roll out workflow changes without retraining
When you change an intake form or a billing screen, launch an in-app announcement or a short tour on the exact page that changed. Users see the update the next time they log in, and nobody has to schedule a training session.
See where users get stuck
Step-level completion and drop-off data show which workflows confuse users, so product and implementation teams can fix the screen or the guidance. Collect feedback in the moment with in-app surveys.
Hopscotch integrates with tools you use
FAQs
No. Hopscotch only tracks the attributes you configure. Healthcare teams can target tours with non-identifying properties like user role, facility type, or plan and keep PHI out of Hopscotch entirely. Have questions for your security review? Start with our security page.
Hopscotch works in any web application where you can add the Hopscotch script, such as web-based patient portals, practice management software, and telehealth apps. It doesn't support native mobile apps or third-party software you can't install a script in.
Yes. The tours that onboard new customers can also walk existing staff through new releases and workflows, which cuts down on live training sessions.
Our handy Chrome Extension enables you to see your experiences in your app without ever bugging a developer! This is available in your dashboard and does not need any code installation.
To go live with your experiences within your actual product or application, you will need to install the Hopscotch code snippet. If you use Segment or Google Tag Manager you may not need a developer, but if not, you will need someone who is able to add the code snippet manually. One line of code is all it takes to use Hopscotch.
No, you don’t need a credit card! Simply sign up and begin creating onboarding experiences. Only once you push experiences to your live application do we require a credit card.
Email us at [email protected]. We reply to most inquiries within a few hours.