Product tours for SaaS businesses that turn trials into customers

Build no-code product tours that activate new users, drive feature adoption, and reduce churn. Target any user segment in your SaaS app.

Loved by hundreds of SaaS teams

"We started using Hopscotch for user onboarding and immediately our onboarding completion rates jumped from ~15% to 40-50%. Literally overnight."
Lucas Fraser
Lucas Fraser | CTO
Breeze logo

Everything SaaS businesses need to onboard and educate users

Guide trial users to their aha moment faster. Build no-code product tours, tooltips, and surveys, and launch them on the exact pages and elements you choose — all without pulling developers off your roadmap.

Product tours | Tooltips | Modals | Surveys

Product tours built for the SaaS customer journey

From free trial to power user, every stage of the SaaS lifecycle needs different guidance. Use product tours, tooltips, modals, and surveys to show the right message to the right user, with text, images, videos, links, and more.

Segment product tours by plan, role, and lifecycle stage

Every session counts in a SaaS app. Show onboarding tours to new signups, highlight key features to trial users, and re-engage accounts that haven't logged in for a month. Segment by user properties, events, and almost anything else you track.

💡 Built for complex SaaS apps

Walk users through multi-page workflows in a single product tour. Target by properties, user IDs, and dynamic URLs. Works in single-page apps and handles the edge cases SaaS products are full of.

Product tours that match your SaaS brand

Your tours should feel like part of your product, not a bolt-on. Use your own colors, fonts, images, and buttons, save themes as templates, and delight users with experiences that look like the rest of your app.

image of hopscotch designs for onboarding tours

Measure how product tours drive SaaS growth

See view-through rates, completion rates, errors, and more for every tour. Define events tied to your activation and retention KPIs, then optimize onboarding to increase adoption and reduce churn.

Product onboarding analytics product image

Hopscotch integrates with tools you use

How it works — live in your SaaS app in two minutes

Add one line of code, then build drag-and-drop product tours, announcements, tooltips, surveys, and more. Trigger tours based on user activity, custom events, and hundreds of out-of-the-box segmentation options.

Loved by hundreds of SaaS teams

Start converting more trials today

Get started in minutes. No credit card required.

FAQs

A product tour is an interactive, in-app walkthrough that shows users how to get value from your software. SaaS businesses use product tours to guide new signups to their first success, introduce new features, and answer common questions without users leaving the app or digging through documentation.

SaaS revenue depends on users activating quickly and sticking around. Product tours shorten time-to-value during free trials, drive adoption of the features that keep customers subscribed, and educate users at scale without adding to your support or customer success workload.

A Monthly Active User is any unique visitor who loads a page containing the Hopscotch script within a calendar month. We don't charge for inactive users who might exist in your database but don't sign in or visit your app during that month. If you surpass your monthly limit, we’ll upgrade you automatically to the appropriate plan and we’ll contact you by email well in advance to let you know.

No, you don’t need a credit card! Simply sign up and begin creating onboarding experiences. Only once you push experiences to your live application do we require a credit card.

Hopscotch is used by 250+ SaaS businesses, including companies like Siemens, Apartment Therapy, Credibly, Zybooks, and many more. Our users are generally members of product, design, and customer experience teams.

If you've used tools like Pendo, Appcues, or Userflow and felt like you couldn't get your tours, tooltips, and surveys to look and feel exactly as you want them without jumping through hoops... or spending a boatload... that's the gap Hopscotch is built to close.

Higher ROI: You get way more than you spend with Hopscotch. Starting at $99, Hopscotch has hundreds of out-of-the-box targeting options and analytics to optimize onboarding and reduce churn.

Simplicity: Other tools advertise no-code, but in actuality, require hours of dev work to get going. Hopscotch is truly no-code.

Support: We’re profitable, growing 6x YoY, in large part because we have the best support in the industry. Every plan comes with live support.

Read our highest-in-class G2 reviews for more.

Unfortunately, Hopscotch does not support mobile applications at this time.

Our handy Chrome Extension enables you to see your experiences in your app without ever bugging a developer! This is available in your dashboard and does not need any code installation.

To go live with your experiences within your actual product or application, you will need to install the Hopscotch code snippet. If you use Segment or Google Tag Manager you may not need a developer, but if not, you will need someone who is able to add the code snippet manually. One line of code is all it takes to use Hopscotch.

Email us at [email protected]. We reply to most inquiries within a few hours.